Convert to MP4

Contact YTMP4 Support & Legal Inquiries

We value your feedback and are always eager to assist our users, developers, and rights holders. If you have questions regarding our online YouTube to MP4 converter, wish to report a technical bug with video extraction, or need to submit a formal copyright takedown notification, please use the communication channels detailed below.

Primary Email Support

For all direct inquiries, feedback, and technical support requests, our team can be reached via our dedicated inbox:

Direct Contact Email:

[email protected]

Alternative Inquiries: [email protected]

How We Can Help You

  • Bug Reports & Failed Links: If a specific public YouTube URL fails to parse, please include the full video URL, the browser and device you are using, and the exact error message displayed. This helps our engineering team inspect our stream extraction adapters.
  • Copyright & DMCA Notices: If you are a copyright owner or authorized representative seeking to restrict access to a specific video URL, please review our DMCA Policy and send your formal claim to our designated agent at [email protected].
  • Feature Suggestions: Have ideas for new container formats, resolution options, or UI enhancements? We actively listen to user suggestions to improve the YTMP4 experience.
  • Business & Partnership: For technical collaborations or enterprise server infrastructure proposals.

Quick Message Form

You can also send a message directly using the form below. Messages are dispatched securely to our support queue:

Response Time: We strive to answer all genuine technical inquiries and DMCA requests within 24 to 48 business hours.

Frequently Asked Inquiries Before Contacting Us

To get immediate assistance without waiting for an email response, please check if your question is covered below:

  • Why does my link say 'We could not read that link'? Ensure that you are copying a public video URL directly from YouTube. Private videos, deleted content, unlisted videos requiring channel permissions, and age-restricted clips that mandate an active user login cannot be accessed by public web extractors.
  • Can YTMP4 download ongoing live streams? Live streams that are currently broadcasting cannot be downloaded because their duration and audio-video chunks are continuously expanding. Once the broadcast concludes and YouTube publishes the archived video on the channel page, YTMP4 can parse it normally.
  • Why is a 4K or 1080p download slower than 360p? High-definition streams require our cloud servers to download separate high-bitrate video and audio streams and merge them into a single MP4 container using FFmpeg. Depending on video duration, this muxing process requires a few seconds of preparation before delivery starts.
  • Can I request a link to be blacklisted? Yes. If you are a copyright owner or authorized representative, simply email our compliance team with the video ID, and our administrators will blacklist the link from all conversion endpoints within 24 business hours.

Security Vulnerability Reporting

YTMP4 maintains a responsible disclosure program for cybersecurity researchers and engineers. If you discover a potential security vulnerability, rate-limiting bypass, or infrastructure issue within our web applications or API proxy, please email us directly with the subject line 'SECURITY DISCLOSURE' along with reproducible proof-of-concept steps. We take security disclosures with the highest urgency and will investigate and deploy remediations promptly.